Property Manager/Portfolio Assistant

Department: Leasing

Employment Type: Full Time

Location: York, PA

Reporting To: District Manager

Compensation: $26.00 - $31.00 / hour

Description

Sharpline Equity is a well-established multifamily operator experiencing exciting growth, with over 1200 units under management. The community has undergone significant upgrades to deliver an excellent product and experience to all residents. At Sharpline, we utilize cutting-edge technology to empower our Property Managers to create a top-of-the-line community experience.

This is an exciting opportunity to join a growing team with a modern approach to property management and ownership.

Key Responsibilities

Leasing and Resident Relations:

Handle leasing inquiries, conduct property tours, and assist prospective residents with the application process.
Foster positive relationships with current residents, addressing their concerns, and ensuring their needs are met in a timely manner.
Coordinate move-in and move-out processes, including conducting inspections and ensuring proper documentation.

Delinquency Management:

Proactively communicate with residents regarding rental payments, delinquencies, and payment plans.
Follow up on outstanding balances, implement appropriate actions, and escalate as necessary.
Collaborate with the property management team to minimize delinquency rates and ensure timely rent collection.

Training and Development:

Participate in extensive training programs to develop a comprehensive understanding of property management practices.
Gain proficiency in leasing procedures, property management software, rental property finances, real-time communications software, and closing techniques.
Continuously update knowledge and skills to adapt to evolving industry standards and best practices.

Administrative Support:

Assist with lease preparation, renewal processing, and maintenance work order coordination.
Maintain accurate resident records, lease files, and financial documentation.
Generate regular reports related to leasing, occupancy rates, and delinquency status.

Portfolio Assistant:

Remote Leasing Tasks:

If any property in the portfolio is short-staffed or needs additional help, assist with remote tasks until a replacement is hired

Marketing:

Design and produce marketing materials tailored to each property, including QR codes, Price Sheets, and other promotional materials
Research networking/continued training opportunities in each Market and present to DM’s for approval
- Career Fairs
- Charity events
- NAA events
- Chamber of Commerce memberships (setting up initial memberships and renewing each year)
- Multi-Family training seminars (NAA, AppFolio, etc)
Maintain the SLC marketing email address

Skills, Knowledge and Expertise

- Strong customer service background with a genuine passion for creating exceptional resident experiences.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
- Detail-oriented with strong organizational and problem-solving abilities.
- Proficiency in using property management software and Microsoft Office Suite.
- Experience in hospitality and people-facing customer service are strongly encouraged to apply.
- Combine your passion for hospitality with your skills in property management to create a rewarding career.
- Thorough understanding of marketing elements (including traditional and digital marketing such as SEO/Social media etc.) and market research methods
- Demonstrable experience in marketing data analytics and tools
- Solid computer skills, including MS Office, marketing software (Adobe Creative Suite and CRM), and applications (Web analytics, Google Adwords etc.)

Benefits

Health insurance
Paid time off
11 Paid Holidays

Applied

Review

Initial Phone Interview

Hired